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Khegay Sabaqtary

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A2 · Getting help at the bank

Describe a card problem and ask what to do next.

Practise this lessonDictionary A2

How the language works

Joğaldy means “was lost”; joğaltyp aldym means “I lost it”. When referring to a particular item, use a possessive form: kartam — “my card”. Qalai … bolady? asks how something can be done.

Useful phrases

Read, recall the meaning and say it aloud. Then compare with the audio.

Men bank kartamdy joğaltyp aldym.

I lost my bank card.

Kartamdy būğattağym keledı.

I want to block my card.

Jaña kartany qalai aluğa bolady?

How can I get a new card?

Ötınıştı qai jerde toltyramyn?

Where should I fill in the application?

Qyzmet aqysyn tüsındırıp berıñızşı.

Please explain the service fee.

Habarlamany telefon nömırıme jıberıñızşı.

Please send a message to my phone number.

Dialogue

Customer

Men bank kartamdy joğaltyp aldym.

I lost my bank card.

Staff member

Kartañyzdy būğattağyñyz kele me?

Do you want to block your card?

Customer

İä. Jaña kartany qalai aluğa bolady?

Yes. How can I get a new card?

Staff member

Qandai ötınış qajet ekenın tüsındırıp bereiın.

Let me explain which application you need.

Check your understanding

Choose an answer before opening the explanation. Then explain your choice.

1. Choose the correct translation: “Men bank kartamdy joğaltyp aldym.”

  1. How can I get a new card?
  2. I lost my bank card.
  3. I want to block my card.
  4. Please send a message to my phone number.
Answer and explanation

I lost my bank card.

Men bank kartamdy joğaltyp aldym. — I lost my bank card.

2. How do you say: “Where should I fill in the application?”?

  1. Kartamdy būğattağym keledı.
  2. Ötınıştı qai jerde toltyramyn?
  3. Habarlamany telefon nömırıme jıberıñızşı.
  4. Qyzmet aqysyn tüsındırıp berıñızşı.
Answer and explanation

Ötınıştı qai jerde toltyramyn?

Ötınıştı qai jerde toltyramyn? — Where should I fill in the application?

3. What does joğaltyp aldym mean?

  1. I lost it
  2. I found it
  3. I am returning
  4. I will pass it on
Answer and explanation

I lost it

Joğaltyp aldym reports an accidental loss in the past.

Make it your own

Tell a bank employee you have lost your card and ask about the process and cost.

  • I described the problem
  • I stated what I wanted to do
  • I checked the process and fee
Example response

Men bank kartamdy joğaltyp aldym. Kartamdy būğattağym keledı. Jaña kartany qalai aluğa bolady? Qyzmet aqysyn tüsındırıp berıñızşı.