Describe a recurring fault and report the checks you have already made.
How the language works
Describe recurring problems with jiı (‘often’), qaita-qaita (‘repeatedly’) or keide (‘sometimes’). Üzılıp qalady means the connection cuts out; üzılıp tūr describes a current interruption. -yp/-ıp/-p köru expresses trying an action: qosyp kördım — I tried turning it on.
Useful phrases
Read, recall the meaning and say it aloud. Then compare with the audio.
Soñğy ekı künde internet jiı üzılıp qalady.
The internet has been cutting out frequently over the last two days.
Mäsele äsırese keşkı uaqytta baiqalady.
The problem is especially noticeable in the evenings.
Qūrylğyny qaita qosyp kördım, bıraq kömektespedı.
I tried restarting the device, but it did not help.
Ötınışımnıñ tırkeu nömırın aityñyzşy.
Please give me the reference number for my support request.
Aqaudyñ sebebı belgılı me?
Is the cause of the fault known?
Jūmys aiaqtalğan soñ mağan habarlaudy sūraimyn.
Please let me know when the work is complete.
Dialogue
Soñğy ekı künde internet jiı üzılıp qalady.
The internet has been cutting out frequently over the last two days.
Qūrylğyny qaita qosyp kördıñız be?
Have you tried restarting the device?
İä, bıraq kömektespedı. Mäsele keşke jiı bolady.
Yes, but it did not help. The problem often occurs in the evening.
Tüsınıktı. Ötınışıñızdı tırkep, tekseruge jıberemın.
I see. I will register your request and pass it on for investigation.
Check your understanding
Choose an answer before opening the explanation. Then explain your choice.
1. Choose the correct translation: “Soñğy ekı künde internet jiı üzılıp qalady.”
- Please let me know when the work is complete.
- I tried restarting the device, but it did not help.
- The problem is especially noticeable in the evenings.
- The internet has been cutting out frequently over the last two days.
Answer and explanation
The internet has been cutting out frequently over the last two days.
Soñğy ekı künde internet jiı üzılıp qalady. — The internet has been cutting out frequently over the last two days.
2. How do you say “Please give me the reference number for my support request.”?
- Mäsele äsırese keşkı uaqytta baiqalady.
- Aqaudyñ sebebı belgılı me?
- Jūmys aiaqtalğan soñ mağan habarlaudy sūraimyn.
- Ötınışımnıñ tırkeu nömırın aityñyzşy.
Answer and explanation
Ötınışımnıñ tırkeu nömırın aityñyzşy.
Ötınışımnıñ tırkeu nömırın aityñyzşy. — Please give me the reference number for my support request.
3. What does kördım add in qaita qosyp kördım?
- The meaning of trying an action
- An obligation to act
- The meaning of a prohibition
- Someone else’s words
Answer and explanation
The meaning of trying an action
-yp köru expresses trying an action: I tried restarting it.
Make it your own
Report a fault to support: its duration, when it happens, a check you have already made and the response you expect.
- I stated how often it happens and for how long
- I explained what I have already tried
- I clarified registration and follow-up
Example response
Soñğy ekı künde internet jiı üzılıp qalady. Mäsele äsırese keşkı uaqytta baiqalady. Qūrylğyny qaita qosyp kördım, bıraq kömektespedı. Ötınışımnıñ tırkeu nömırın aityñyzşy. Jūmys aiaqtalğan soñ mağan habarlaudy sūraimyn.