Describe a problem with an order and ask for a solution.
How the language works
Start with a verifiable fact, then explain the action you would like. Auystyryp bere alasyz ba? asks someone to do something for you; -yp/-ıp/-p beru highlights an action done for another person’s benefit. …dep edım can soften an intention or a reminder.
Useful phrases
Read, recall the meaning and say it aloud. Then compare with the audio.
Men tapsyrys bergen zattyñ tüsı basqa edı.
The item I ordered was a different colour.
Qaptamany aşqanda aqaudy baiqadym.
When I opened the packaging, I noticed a defect.
Satyp alğanymdy rastaityn chek bar.
I have a receipt confirming the purchase.
Osyny basqa tauarğa auystyryp bere alasyz ba?
Can you exchange this for another item?
Mäselenı qalai şeşe alamyz?
How can we resolve the problem?
Jauabyñyzdy qaşan kütuge bolady?
When can I expect your reply?
Dialogue
Keşe alğan şamym ıstemei tūr.
The lamp I bought yesterday does not work.
Chegıñız bar ma?
Do you have the receipt?
İä, mıne. Auystyryp bere alasyz ba?
Yes, here it is. Can you exchange it?
Aldymen tekserıp köreiık.
Let’s check it first.
Check your understanding
Choose an answer before opening the explanation. Then explain your choice.
1. Choose the correct translation: “Men tapsyrys bergen zattyñ tüsı basqa edı.”
- When I opened the packaging, I noticed a defect.
- The item I ordered was a different colour.
- When can I expect your reply?
- I have a receipt confirming the purchase.
Answer and explanation
The item I ordered was a different colour.
Men tapsyrys bergen zattyñ tüsı basqa edı. — The item I ordered was a different colour.
2. How do you say “Can you exchange this for another item?”?
- Mäselenı qalai şeşe alamyz?
- Jauabyñyzdy qaşan kütuge bolady?
- Osyny basqa tauarğa auystyryp bere alasyz ba?
- Qaptamany aşqanda aqaudy baiqadym.
Answer and explanation
Osyny basqa tauarğa auystyryp bere alasyz ba?
Osyny basqa tauarğa auystyryp bere alasyz ba? — Can you exchange this for another item?
3. What does beru add in the request auystyryp bere alasyz ba?
- A compulsory future tense
- A plural meaning
- Negation of the action
- An action done for another person
Answer and explanation
An action done for another person
Here, beru emphasizes an action for the person making the request: can you exchange this for me?
Make it your own
Explain a problem with an item to a shop employee and suggest a solution without making accusations.
- I described a specific fact
- I made a clear request
- I clarified the next step
Example response
Keşe osy şamdy satyp aldym. Üide qosyp kördım, bıraq ol ıstemeidı. Chegım bar. Ony basqa şamğa auystyryp bere alasyz ba? Eger tekseru qajet bolsa, jauabyñyzdy qaşan kütuge bolady?