Check availability and price, pay and get a receipt; report damaged packaging and ask how to raise the issue.
How the language works
Bar ma? asks about current availability; qaşan keledı? asks when something is expected to arrive. Kartamen tölei alamyn ba? combines -men (“by card”) with -i alu (“can”). In Qaptamany bırge teksereiık, qaptamany ends in -ny because it refers to the specific pack in front of you. Returns are only a topic for a clarifying question here; the lesson does not promise a return or exchange in every situation.
Useful phrases
Read, recall the meaning and say it aloud. Then compare with the audio.
Qazır būl därı bar ma?
Is this medicine currently in stock?
Ökınışke qarai, qazır joq.
Unfortunately, it is not available at the moment.
Basqa filialda bar ma?
Is it available at another branch?
Qaşan keledı?
When will it arrive?
Bağasy qanşa?
How much does it cost?
Kartamen tölei alamyn ba?
Can I pay by card?
Chektı berıñızşı.
Please give me the receipt.
Qaptamasy bülıngen siaqty.
The packaging appears to be damaged.
Qaptamany bırge teksereiık.
Let us check the packaging together.
Qaitaru tärtıbın tüsındırıñızşı.
Please explain the returns procedure.
Osy mäsele boiynşa kımge habarlasuğa bolady?
Who can I contact about this issue?
Chegım saqtalğan.
I have kept my receipt.
Dialogue
Two synthetic voices, Aigul and Daulet, voice the dialogue. Character names may differ.
Qazır būl därı bar ma?
Is this medicine currently in stock?
Ökınışke qarai, qazır joq.
Unfortunately, it is not available at the moment.
Basqa filialda bar ma?
Is it available at another branch?
Tekserıp köreiın. Myna filialda bar eken. Mekenjaiyn jazyp bereiın.
Let me check. It is available at this branch. Let me write down the address for you.
Raqmet. Al myna termometrdı alamyn. Kartamen tölei alamyn ba?
Thank you. I will take this thermometer. Can I pay by card?
İä, bolady. Aldymen qaptamany bırge teksereiık.
Yes, you can. Let us check the packaging together first.
Jaqsy. Tölegennen keiın chektı berıñızşı.
All right. Please give me the receipt after payment.
Ärine. Chektı saqtap qoiyñyz.
Of course. Please keep the receipt.
Check your understanding
Choose an answer before opening the explanation. Then explain your choice.
1. The item is unavailable at this pharmacy. How do you ask about another branch?
- Qaptamasy bülıngen siaqty.
- Bağasy qanşa?
- Basqa filialda bar ma?
- Chegım saqtalğan.
Answer and explanation
Basqa filialda bar ma?
Basqa filialda means “at another branch”; bar ma? asks about availability.
2. How do you report apparently damaged packaging without claiming to know the cause?
- Qaptamasy bülıngen siaqty.
- Qaptamany bırge teksereiık.
- Qaitaru tärtıbın tüsındırıñızşı.
- Ökınışke qarai, qazır joq.
Answer and explanation
Qaptamasy bülıngen siaqty.
Bülıngen means “damaged”; siaqty means “seems / appears”. The phrase reports an observation without establishing its cause.
3. Choose the form meaning “Can I pay by card?”
- Kartağa tölei alamyn ba?
- Kartanyñ tölei alamyn ba?
- Kartany tölei alamyn ba?
- Kartamen tölei alamyn ba?
Answer and explanation
Kartamen tölei alamyn ba?
Karta + men indicates the means of payment: “by card”. The question particle ba is written separately.
Make it your own
First role-play a purchase: availability, price, payment and a receipt. Then practise a separate scene: the customer notices damaged packaging, and the pharmacist suggests checking it and clarifying how to raise the issue. Do not promise an automatic refund.
- I asked about availability or payment
- I described the issue without an accusation
- I asked for the next step to be explained
Example response
Qaptamasy bülıngen siaqty. Chegım saqtalğan. Qaptamany bırge teksereiık. Qaitaru tärtıbın tüsındırıñızşı. Osy mäsele boiynşa kımge habarlasuğa bolady?